NQF LEVEL 2 WITH 4 CREDITS

SPECIFIC OUTCOME 1

Consider the method(s) for collating, recording, storage and retrieval.

OUTCOME NOTES

Consider the method(s) for collating, recording, storage and retrieval of information and workplace records.

SPECIFIC OUTCOME 2

Respond timeously and appropriately to the receipt of communications.

OUTCOME NOTES

Respond timeously and appropriately to the receipt of communications and the dissemination of information to internal and external customers (written, verbal, and/or electronic).

SPECIFIC OUTCOME 3

Generate communications (e.g. document style).

OUTCOME NOTES

Generate communications (e.g. document style) in accordance with prevailing organisational and industry requirements and norms.

SPECIFIC OUTCOME 4

Select the correct medium to use.

OUTCOME NOTES

Select the correct medium to use in the generation, handling and processing of documents and communication (e.g. e-mail, Internet, fax).

SPECIFIC OUTCOME 5

Prioritise activities to facilitate an efficient flow of communication.

OUTCOME NOTES

Prioritise activities to facilitate an efficient flow of communication and documentation for the enhancement of the organisation's image.

SPECIFIC OUTCOME 6

Conduct the reception and referral of visitors and/or clients in a courteous and hospitable manner.