NQF LEVEL 2 WITH 4 CREDITS
SPECIFIC OUTCOME 1
Consider the method(s) for collating, recording, storage and retrieval.
OUTCOME NOTES
Consider the method(s) for collating, recording, storage and retrieval of information and workplace records.
SPECIFIC OUTCOME 2
Respond timeously and appropriately to the receipt of communications.
OUTCOME NOTES
Respond timeously and appropriately to the receipt of communications and the dissemination of information to internal and external customers (written, verbal, and/or electronic).
SPECIFIC OUTCOME 3
Generate communications (e.g. document style).
OUTCOME NOTES
Generate communications (e.g. document style) in accordance with prevailing organisational and industry requirements and norms.
SPECIFIC OUTCOME 4
Select the correct medium to use.
OUTCOME NOTES
Select the correct medium to use in the generation, handling and processing of documents and communication (e.g. e-mail, Internet, fax).
SPECIFIC OUTCOME 5
Prioritise activities to facilitate an efficient flow of communication.
OUTCOME NOTES
Prioritise activities to facilitate an efficient flow of communication and documentation for the enhancement of the organisation's image.
SPECIFIC OUTCOME 6
Conduct the reception and referral of visitors and/or clients in a courteous and hospitable manner.
- Teacher: Ria Mostert