Foster and maintain customer Relations

NQF LEVEL 3 WITH 10 CREDITS

SPECIFIC OUTCOME 1

Describe organisational structures and products/services for specific contexts.

SPECIFIC OUTCOME 2

Operate within a specific customer service system according to context requirements.

SPECIFIC OUTCOME 3

Identify customer needs and expectations within specific contexts.

SPECIFIC OUTCOME 4

Deal with customer complaints according to specified procedures.

SPECIFIC OUTCOME 5

Choose interpersonal behaviours appropriate for occupational situations.